At Safir Notes, we care about your satisfaction. If you are not completely happy with your purchase, please review our return and refund policy below:
1. Eligibility for Returns
You may request a return if:
- The item you received is defective, damaged, or incorrect.
- The return request is made within 1-3 days of receiving the product.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. Return Process
To initiate a return:
- Email us at [email protected] within 1-3 days of delivery.
- Include your order number, a brief description of the issue, and clear photos if the product is damaged or incorrect.
Once your request is reviewed and approved, we will provide return instructions.
3. Refunds
After the returned item is received and inspected:
- If approved, your refund will be issued through the original payment method used (Cash on Delivery).
- The refund process may take 1-3 days after we receive the returned item.
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization. These will be clearly mentioned in the product description.
5. Damaged or Faulty Items
If your item arrives damaged or faulty, contact us immediately at [email protected]. Please include photos and a detailed description. We will resolve the issue promptly.